Returns

WHAT'S YOUR RETURN POLICY?

We accept returns on all full-price orders within 7 days of delivery date. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in. Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise. International orders are final sale only and may not be returned or exchanged. Etxart & Panno is not responsible for international shipments lost in transit.

*Please Note: Items that qualified for free shipping that are being returned without an exchange will have our standard shipping charges deducted from the refund or credit.

Items purchased as "FINAL SALE" cannot be returned or exchanged, no exceptions.

You can always visit our brick & mortar store in Brickell City Centre Miamexchanges. Products can be exchanged within 7 days from delivery date.

HOW DO YOU RETURN AN ITEM?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email

WHAT'S YOUR RETURN POLICY ON SALE ITEMS?

Orders placed during online sales/promotions are final - no refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.

WHEN WILL I GET MY REFUND?

Please allow up to 7 business days for your refund or exchange to be processed.