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Etxart & Panno USA FAQ's


Q - Where is my order?
A - Once you’ve received your shipping confirmation email you can follow your tracking number to see the status of your order. It may take 24 hours for tracking updates to appear.


Q - Are sold out items coming back?
A - We care a lot of exclusivity, so we create limited quantities of every model, ones that said, some times in a collection we run out of a product temporary, so you can always contact us to ask about the product.


Q - What if I need to change or cancel my order?
A - Once an order is placed, it cannot be modified or canceled.


Q - Can I exchange a garment for a different size?
A - You can always exchange for an other size or an other product at our store in Brickell City Centre (Miami, FL) withing the 7 first days of the purchase. Unfortunately, we can't support exchanges online at this time.  We recommend placing a new order and returning the other item.


Q - How can I return my order?
A - Please review return policy. Items purchased as "SALE" cannot be returned or exchanged, no exceptions.


Q - Do you have any offline store?
A - Yes, in Brickell City Centre (Miami) We will be opening new brick & mortar stores soon, so keep tuned.


Q - What are you doing to be socially responsible?
A - We care about our team and about how we do things, so Etxart & Panno is Made in Spain, so we can follow the confection process, we know the places every single piece has been made, usually we have been collaborating with them since a long time ago, we know they care about their teams as we do with our and we make sure everybody cares about what they do and how they do it.